Buy2Sell
Terms and conditions
What we commit to, what you commit to, and what happens when something goes wrong.
Version 2026-08-22 · Updated 2026-08-22
◆The operator's identification details are not filled in yet. Until then this document is incomplete and cannot be treated as in force.
1.Who we are and what we do
Buy2Sell is an online marketplace operated by «de completat», tax ID «de completat», registered with the Trade Register under «de completat», with its registered office at «de completat».
Our role is that of an intermediary. Listings are written by users, and goods are sold by them, not by us. We are not a party to the sale contract between buyer and seller — but we hold the money until the goods arrive, and we step in when a complaint is raised. Exactly what we do in that case is in article 7 and in the Dispute resolution policy.
2.Your account
- You need an account to sell, to buy or to send messages. One person, one account.
- Your email address must be confirmed before you can publish a listing.
- A new account may publish at most 3 listings per day. The limit rises to 20 after your first completed sale with a review of at least 4 stars.
- A new account may hold at most 3 active listings at once, and payouts are delayed. Both restrictions lift on that same first well-reviewed sale.
- You can delete your account at any time, from Settings. What happens to your data is in article 9.
3.Listings
A published listing stays active for 60 days, then expires. You can reactivate it.
Every listing goes through an automated check before it appears. The check looks at the text and the photos for prohibited items, contact details placed to move the conversation off the platform, and photos already used in another listing. Listings it cannot decide on go to a person.
A listing reported by 3 different people is hidden automatically until a moderator looks at it. That is not a verdict — it is a pause, so that something which might harm someone does not stay visible while it waits in the queue.
Every moderation decision is communicated to you with its reason, and you can appeal it. See article 8.
4.What it costs, and who pays
Publishing a listing is free. Money changes hands only when a sale happens.
| Who pays | How much | What for |
|---|---|---|
| The seller | 5% of the item price | The platform commission. It is withheld automatically from the amount received, at payment time. |
| The buyer | 3% + 3 lei | The buyer protection fee. It covers holding the money in escrow and resolving complaints. |
| The buyer | the shipping cost | Delivery. The amount is calculated at checkout and goes to the courier — it does not stay with us. |
The cost shown at checkout is the final cost. There are no fees that appear afterwards.
5.How the money moves
The buyer's money does not reach the seller when payment is made. It stays with the platform — this is called escrow — and moves on only after the parcel has arrived and the complaint window has passed.
- The listing is reserved for 20 minutes while you pay. If payment does not complete, it returns to the market.
- The seller has 3 working days to ship once payment has arrived.
- Delivery starts a 48-hour window in which the buyer can open a complaint.
- Once it passes, the money is released automatically to the seller, minus the commission.
6.What may not be sold
You may not publish listings for: weapons and ammunition, drugs and prohibited substances, medicines, identity documents, live animals sold as goods, counterfeit products, accounts and credentials, stolen goods, and anything else whose sale is prohibited by law.
Nor may you take the transaction off the platform — asking for payment directly, by bank transfer or on delivery, outside the system. This is not a rule to protect our commission: outside the platform there is no escrow, so there is no protection either, and most scams begin with exactly that proposal.
7.When something goes wrong
If the item did not arrive, arrived damaged, or is not what the listing described, you open a complaint from the order page, within 48 hours of delivery. The money stays held until it is settled.
The full procedure — who submits what, how fast we answer, what decisions are possible and how to appeal — is in the Dispute resolution policy.
8.Moderation and appeals
When we reject a listing, hide a piece of content or restrict your account, you receive a notification with the concrete reason — not “violates the rules”, but which rule, and what in your content triggered it.
You may appeal any such decision, from the notification you received or from the content's page. The appeal enters a separate queue, with priority, and is reviewed by a moderator other than the one who took the original decision, whenever one is available.
You may report a listing, a message, a review or a user at any time, using the report button on that page. The report reaches moderation and you receive an answer.
9.Your data
What data we collect, why, how long we keep it and what rights you have over it are in the Privacy policy. In short: you can download all your data, correct it, and delete your account.
10.Law and jurisdiction
These terms are governed by Romanian law. If you are a consumer, you may turn to the Romanian National Authority for Consumer Protection (anpc.ro) or to the European online dispute resolution platform (ODR). The links are in the footer of every page.
We may change these terms. When we do, we tell you before they take effect and the new version appears here, with its date. Older versions remain available on request.