Buyer protection

Your money does not reach the seller the moment you pay. It sits in a platform account — escrow — and moves on only after you confirm you received what you should. If you neither confirm nor complain, it moves on by itself after the claim window.

• ◆The parcel never arrives — you get your money back.
• ◆You receive something other than the listing described — you open a claim, and if it stands, you get your money back.
• ◆The item is broken though the listing said otherwise — same.
• ◆The seller doesn't ship in time — the order is cancelled and the money returns.

• ◆You changed your mind. Protection is not a right of return — that's separate, and you only have it with professional sellers.
• ◆You paid outside the platform. If you sent money by transfer, by app or on delivery outside the order, we cannot step in: we never held that money.
• ◆The item is exactly as described, but you don't like it.
• ◆You confirmed delivery and only then opened the parcel.

The rule that holds it all up: pay through the order. A seller who insists you settle it „simpler, directly” is asking you to give up your protection.

3% of the item price, plus 3 lei. It's added in the order summary, separate from price and delivery, so you see exactly what you pay for.